Terms & Conditions
Last updated: June 8, 2026
These Terms & Conditions apply to services provided by Pearl House Advisory.
By engaging Pearl House Advisory, accepting a proposal, paying an invoice or otherwise using our services, you agree to these Terms & Conditions.
Services
Pearl House Advisory provides professional consulting services for consumer brands, founders and agencies. Services may include PR strategy, affiliate marketing advisory, influencer gifting strategy, brand positioning, launch planning, media messaging, client communications and marketing consulting.
The specific services, deliverables, fees, timelines and payment terms for each engagement will be confirmed in writing before work begins. This may be by proposal, invoice, agreement, email or other written scope.
Payments
Payments are made for professional consulting services, retainers or agreed project work. Fees and scopes are confirmed in writing before work begins.
Payment terms will be outlined in the relevant proposal, invoice, agreement or written scope. Unless otherwise stated, invoices are payable by the due date listed on the invoice.
Pearl House Advisory may require payment upfront, a deposit, milestone payments or recurring retainer payments depending on the nature of the engagement.
Late Payments
If payment is not received by the due date, Pearl House Advisory may pause work, delay deliverables or suspend services until payment is received.
Pearl House Advisory reserves the right to charge reasonable late payment fees or recover reasonable costs associated with overdue invoices, where permitted by applicable law.
Refunds and Cancellations
Due to the nature of consulting and advisory services, payments are generally non-refundable once work has commenced, unless otherwise agreed in writing.
Cancellation terms may vary depending on the scope of work, project or retainer. Any cancellation terms specific to an engagement will be confirmed in writing before work begins.
For more information, please see our Refund & Cancellation Policy.
Client Responsibilities
Clients are responsible for providing accurate, complete and timely information, materials, approvals, access and feedback required for Pearl House Advisory to perform the agreed services.
Delays in providing information, materials, approvals or feedback may affect project timelines and deliverables.
Clients are responsible for ensuring that their own products, services, claims, promotions, advertising, marketing activity and business operations comply with applicable laws and regulations in the markets where they operate.
No Guaranteed Outcomes
Pearl House Advisory provides strategic advice, consulting and communications support. While we aim to provide thoughtful, commercially focused services, we do not guarantee specific business, revenue, affiliate, media, press, influencer, partnership, publicity or marketing outcomes.
Results may vary based on factors outside our control, including market conditions, media interest, platform performance, creator activity, consumer demand, client implementation, product availability and third-party decisions.
Third-Party Platforms and Services
Pearl House Advisory may provide advice or support related to third-party platforms, tools, media outlets, affiliate networks, creator platforms, social platforms, payment processors or service providers.
We are not responsible for the actions, policies, availability, performance, pricing, technical issues or decisions of third-party platforms or providers.
Intellectual Property
Unless otherwise agreed in writing, Pearl House Advisory retains ownership of its pre-existing intellectual property, including frameworks, templates, processes, methods, strategy approaches and know-how.
Upon full payment of all applicable fees, the client may use final agreed deliverables created specifically for the client for their own business purposes.
Drafts, internal notes, unused concepts, strategy frameworks, working documents and preliminary materials remain the property of Pearl House Advisory unless otherwise agreed in writing.
Confidentiality
Pearl House Advisory will take reasonable steps to keep client confidential information private and will not knowingly disclose confidential client information to third parties except where required to provide the services, with the client’s consent, or as required by law.
Clients also agree not to disclose Pearl House Advisory’s confidential information, including non-public methods, processes, pricing, strategy documents, templates or proprietary materials.
Promotions
From time to time, Pearl House Advisory may offer promotional pricing, introductory offers or special packages. Any promotion will be subject to the specific terms stated at the time of the offer, including eligibility, inclusions, exclusions, expiry dates and payment terms.
Promotions cannot be applied retroactively unless otherwise agreed in writing.
Legal and Export Restrictions
Pearl House Advisory provides professional consulting services to clients in Australia and internationally.
Clients are responsible for ensuring that their business, products, services, claims, advertising, marketing, promotions and communications comply with applicable laws, industry rules and regulatory requirements in the markets where they operate.
Pearl House Advisory does not provide legal, financial, tax, regulatory or compliance advice. Clients should seek professional advice where required.
Limitation of Liability
To the maximum extent permitted by law, Pearl House Advisory is not liable for indirect, incidental, consequential or special damages, including loss of revenue, loss of profits, loss of opportunity, loss of goodwill or business interruption.
Where liability cannot be excluded, Pearl House Advisory’s liability is limited, to the extent permitted by law, to the amount paid by the client for the relevant services giving rise to the claim.
Privacy
Pearl House Advisory collects and uses personal information in order to provide services, communicate with clients, manage billing and process payments.
For more information, please see our Privacy Policy.
Changes to These Terms
Pearl House Advisory may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact
For questions about these Terms & Conditions, please contact:
Pearl House Advisory
Email: pearlhouseadvisory@gmail.com